Terms & Conditions

About us

Alexander Windsor Jewellers, 7 South Street, Dorking RH4 2DY. We are an independent pre-owned watch specialist and are not an authorised dealer for any brand we sell.

Pricing and availability

All prices are in pounds sterling and include VAT where applicable. Stock is unique; a piece may sell in the boutique before the website updates. We will contact you promptly if an item is no longer available.

Warranty

Unless stated otherwise, every watch includes a 1-year mechanical warranty within the price. The warranty covers the movement in normal use and excludes water damage, accidental damage and work carried out elsewhere.

Returns

Please see our Delivery & Returns page for the full returns policy. Items must be returned unworn and complete with any box and papers supplied.

Selling and part-exchange

Offers are subject to physical inspection and valid photographic identification and proof of address, as required for pre-owned watch purchases.

Governing law

These terms are governed by the laws of England and Wales.